Testimonials

These are some of the replies we have received in response to a customer care follow up email for comments on our level of service and the products supplied Dear Wendy, Thank you for your email. The service was great and they arrived promptly. I love the clocks so much. If I could afford it I would buy one for every room. I bought one for my Mum and she is so happy with it. They are so well made and lovely to look at. And a comforting, cheerful sound. Thank You Bridget... x Yes you I agree to my comments going on your website. My wife and I are delighted with the cuckoo clock which replaced an almost identical model (purchased at a local store) which lasted approximately forty three years. We were impressed by the speed at which Diamond Sundial dispatched the clock. It arrived in perfect condition and is keeping excellent time. Regards, Edwin (Ted) Sands. I was extremely happy with the service I received from you when ordering a clock for delivery in Australia.  It was refreshing to see a website with large clear images of the products offered and an easy to follow ordering process.  I was also amazed the clock arrived in Australia in one piece so quickly!  Ill definitely order from you in the future. Regards Jo Hughes, The service I received was very efficient also the E mails kept me upto date with the progress. I would defiantly do business with yourselves again. Chris We were extremly impressed with the service we received from Diamond Sundial, my queries were answered promptly, and clock was delivered in record timing, you said to allow a week to twelve days i think, and it arrived in one and a half! We bought it as a house warming present for family and they were delighted, it is beautiful, congratulations it's a shame other companys arn't so efficient! Thanx again. Tom and Alli. I was very pleased with the service from Diamond Sundial.  When I ordered the cuckoo clock I had a telephone call shortly after you received my order. Unfortunately the one I ordered was not in stock.  I had the choice to wait delivery direct from Germany or have an alternative but similar one.  I chose to have the alternative and was pleased to receive the clock promptly delivered securely packaged.  I remember actually being surprised it had arrived so soon.  I have never ordered something like a clock on the internet before and was concerned if in reality it would be what I was looking for.  The clock was a present for my mum's 70th birthday.  She has had several cuckoo clocks over the years because she used to live in Germany.  So my concern was also the authenticity.  However my fears were soon put to rest as the clock met with my expectations. Many thanks and it is okay if you want to use my feedback as a testimonial on your web site. Carol Upton Wendy, I was very impressed with your prices - very competitive The quality of the packaging and descriptions of products on your site your service - prompt delivery and clear communication and finally I find it unusal especially on the net to receive Customer Care emails. Excellent service I would definitely recommend your site and products to other people. Michael Grolys - Cumbria p.s the rain guage is happily performing it's job in a very wet cumbria Hello Wendy   New rain meter working  fine and the quick response is first class once again thank you    Regards J Dunbar Fantastic clock, has given us great pleasure, a very well made product.  Thank you. Yours truly William and Sheila Locke I thought that the cuff links were very good and the box they came in was extremely nice. The service was prompt for queries and also for delivery. Another thing that impressed me was the receipt that came with them, it was probably the best one I have ever received. Dear Andrew,   I would just like to thank Diamond Sundial on the service and quick delivery of the cuckoo clock I purchased from their web site. With Diamond Sundial, I received a genuine German cuckoo clock at a realistic price and delivery in 2 days: unbeatable service and value!    Allen Green     Hello Andrew,   The cuckoo clock is lovely and arrived promptly too thank you!   Best wishes   Meg     Many thanks for such wonderful and personal service. Nice to know such excellent customer service is still alive and kicking as most firms simply dont bother any more. I will be coming back more more in the future!! Cheers Jason Hi Andrew, I was very pleased with the cuckoo clock that I received in April. I checked it out as advised and now I have put it away because it is a Christmas present for my Father - I finally got a present early for him !! The packaging was good and the clock arrived in very good time and in good working order. Thanks.   Ms F (name deleted for obvious reasons!!)     The service I received from yourselves from exemplary.  The clock arrived on time and was packed superbly.  Any questions I had, both before and after the sale, were answered swiftly with a great deal of kindness shown.  Even though I rang several times nothing seemed too much bother and I couldn't have wished for a nicer reception.  I look forward to purchasing my next cuckoo clock from yourselves in the not too distance future.  You couldn't deal with a more helpful company!   Thank you.   Sue Skinner   Dear Diamond Sundial The Cuckoo clock I bought for my sisters 40th birthday arrived promptly and well packaged. It really is a lovely clock and works perfectly. My sister was very pleased with it! Thankyou very much I would order from you again. Yours sincerely Linda Venton Hello Andrew, I was extremely pleased with the service I got from your company.  The delivery was prompt, the clock was very well packed and came with easy to follow instructions on how to set it up.  After delivery, I had a quiery via e-mail, and I was contacted by 'phone with in 15 minutes, and received excellent service.  I'd be very happy to reccommend your company to any one. Thank you for your excellent service Lynn Taylor Dear Andrew, I purchased an old and a modern cuckoo clock some years go and my Mother has wanted one for ages, so the clock from yourselves was for her.  All I can say is that she was delighted with the clock and the efficiency of service.  Thanks for keeping me informed prior to and after delivery too.  Many thanks again.   Mark. Thanks for your E-mail. I was very pleased with the overall service in regards to my purchase of a cuckoo clock. I got exactly what I asked for and it arrived safely well ahead of time. The packaging was superb and the instructions were short sharp and easy to understand. I had the clock up and running in no time. Thanks again Fluff